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The lap pool and dive tank are kept at 82-83 degrees depending on the season. Adjustments in temperature are made for special events like swim meets. These adjustments may take effect up to 48 hours before the event and last up to 48 hours after.

Daily lap lane reservations are available online for members and included with membership! You can always call our front desk to inquire about current lane availability.

Members may bring guests in for $10.00 any time during staffed hours. The guest must sign a facility waiver.

Yes! We allow members to reserve specific lanes one day before use. Lanes must be reserved online and any lanes reserved beyond the one-day term will have the reservation deleted.

We recommend a one-piece bathing suit or dry fit material clothing. If you want to wear shoes in the pool, we ask that they be water shoes. No street clothes are allowed in the pool.

Follow us on all social media to stay up-to-date with current promotions and discounts! Make sure you are subscribed to our email news blast for important updates and promotions we run each month!

Your key fob will renew on the anniversary date in which you originally purchased it. This date could be different from your membership start date if you purchased your key fob separately.

While we do not accept Silver Sneakers, we are happy to service the following benefit plans: Silver & Fit, Active & Fit, & Renew Active. Contact your insurance provider to see if you qualify for one of these benefit plans!

While we are unable to refund partially used monthly or annual contracts for membership and/or key fobs, we can disable further renewals of these contracts and prevent further billing from occurring. To do this, simply stop by our front desk and fill out a cancellation form.

YES! We can freeze your membership free of charge. Simply stop in and fill out a membership freeze form. Your membership must be frozen a minimum of 3 weeks and cannot exceed 6 months.

Your child will need a bathing suit, towel, and goggles. Swim suits should fit appropriately and not gap or slip out of place. We recommend one piece swim suits for girls and shorts or jammers for boys. Towels are available for rent through the Front Desk.

We have a no-show policy for all swim lessons. If you are unable to attend your scheduled class, you must cancel through the self-service portal or call 2-4 hours before the scheduled start time of the class. If you do not show up for class, then your child’s lesson will be marked as no-show and will be subtracted from your swim package.

All progress is based on our in-house tracking sheets. Each class has exit skills that each child must complete before moving into the next class. Once all the exit skills are signed off your child will move into the next class. We do offer a guarantee: We guarantee that every child is different and they learn at different rates.

We do not sell single swim lessons. We sell all swim lessons in packages of 6.

Unfotunately we do not offer a level higher than Anchor 3 besides Riptides. Your child may remain in Anchor 3 and continue to refine their skills, however no new skills will be introduced. If your child is apprehensive about moving into Riptides, please speak with one of our staff. We often find that speaking with the swimmer in person can help get rid of any issues attributed to swim team.

You can book your child through our self-service portal or by speaking with our front desk (in person or via telephone).

The self-service portal is a great tool to manage you and your families activities at Aquaventure. You can purchase packages, book classes, and pay invoices all from your computer or mobile device!

You'll first need to create an account for yourself, much like you would with Amazon or any online retailer. Next you can create accounts for any family members that will visit Aquaventure. After your account is created you can purchase swim packages, book classes, and manage invoices all online!

You will first check-in at our front desk. If your child needs to change you can use our locker rooms or family changing rooms. You will then go onto the pool deck to wait for your child to be called for their class. Please arrive 5-10 minutes early to ensure you are present when the class is called to the pool. If you arrive late, please make Front Desk aware so they can have your swimmer escorted to the pool.

Parents are allowed to be seated both in the observation room and on the pool deck. However, parents are asked not to interfere once classes have started. If your child needs assistance the deck coordinator will alert you. This helps build your childs confidence in the water and allows them to focus on our instructors.

We track every students progress with our in-house tracking sheets. If you'd like to view your child's tracking sheet please ask for Deck Coordinator during your child's swim lesson. They will make time to speak with you either during or after the swim lesson.

Deck Coordinators supervise most of our swim lesson classes. They call the classes, check the roster, and help our instructors focus on what skills need to be accomplished in each class. The Deck Coordinator also tracks your child's progress from the deck and will also sign off once each swimmer completes a skill. Deck Coordinators are a parents communication resource with the instructor, so if you have a question please feel free to ask. They will answer the question, seek an answer from the instructor, or set up time to speak with the instructor after class. Inall, Deck Coordinators ensure that our swim lessons run smoothly and efficiently.

The lap pool and dive tank are kept at 82-83 degrees depending on the season. Adjustments in temperature are made for special events like swim meets. These adjustments may take effect up to 48 hours before the event and last up to 48 hours after.

We have a lap lane availability guide at the front desk that shows our pool traffic throughout the day. Lap reservations are also available online for members and you can always call our front desk to inquire about lane availability. These schedules are subject to change.

Members may bring guests in for $10.00 any time during staffed hours. The guest must sign a facility waiver.

We are a membership-based facility. We allow guests to try our facility as a “Drop-in visitor” during certain times of the day. Non-members may come in for $15.00 per person from 12-3pm Monday - Saturday and 2pm-5pm on Sundays. Non-members must sign a facility waiver. In the event a lifeguard is not present, no one under 21 years old will be permitted into the pool area.

Yes! We allow members to reserve specific lanes one day before use. Lanes must be reserved online and any lanes reserved beyond the one-day term will have the reservation deleted.

We recommend a one-piece bathing suit or dry fit material clothing. If you want to wear shoes in the pool, we ask that they be water shoes. No street clothes are allowed in the pool.

Follow us on all social media to stay up-to-date with current promotions and discounts! Make sure you are subscribed to our email news blast for important updates and promotions we run each month!